FAQ's
1. What is Webyrjs?
Webyrjs is a women’s footwear brand offering stylish, comfortable, and high-quality shoes. We specialize in creating shoes that make you look and feel your best, with a focus on both fashion and functionality.
2. What type of footwear does Webyrjs offer?
We offer a variety of women’s footwear, including sneakers, sandals, heels, flats, boots, and more. Each style is designed to bring comfort, durability, and elegance to your everyday wardrobe.
3. How do I find the right size?
We recommend checking our size guide to find the best fit for your feet. Our shoes are designed to fit true to size, but if you're between sizes or unsure, we suggest going with the larger size for a more comfortable fit.
4. What is your return policy?
We offer a 7-day return policy for all unworn and unwashed shoes. If you're not completely satisfied with your purchase, simply contact us within 7 days of receiving your order, and we will provide instructions for a return or exchange. Please note that shoes must be in their original packaging and condition.
5. How do I initiate a return?
To initiate a return, please reach out to our customer service team via email at Webyrjs@gmail.com or call 03412847332. We will guide you through the return process and provide you with a return shipping label if necessary.
6. How long does it take for a refund to process?
Once your return is received and inspected, we will process your refund within 5-7 business days. Refunds will be issued to the original method of payment.
7. Can I exchange an item instead of returning it?
Yes! If you’d like to exchange an item for a different size or style, please let us know within 7 days of receiving your order. We’ll help you with the exchange process, subject to product availability.
8. Do you offer free shipping?
We offer free standard shipping on all orders over PKR 1499. For orders under PKR 1499 standard shipping rates apply. We also offer expedited shipping options for faster delivery.
9. How can I track my order?
Once your order has been shipped, you will receive an email with a tracking number and link to track your shipment. You can also log into your account on our website to check the status of your order.
10. Is it safe to shop on your website?
Absolutely! We take your privacy and security seriously. Our website uses SSL encryption to ensure your personal and payment information is safe. Shopping with Webyrjs is secure, and we strive to provide the best online shopping experience possible.
11. Can I cancel my order after it’s been placed?
Once an order is placed, we process it quickly to get your shoes to you as soon as possible. If you need to cancel or make changes to your order, please contact our customer support team within 24 hours, and we will do our best to accommodate your request.
12. Do you offer international shipping?
Currently, we only offer shipping within [country name] but are working on expanding to international destinations in the future. Please check back soon for updates.
13. How do I contact Webyrjs customer support?
You can reach our customer support team by emailing webyrjs@gmail.com or calling 03412847332. We're here to assist you with any questions or concerns you may have!